Keep tabs on the conference and the mind of Jim Sterne. Subscribe to Sterne Measures:

Media Sponsors

News Distribution Partner

Check out the Official eMetrics DC Blog partners

CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. Each month, the site reaches over 200,000 subscribers and visitors from 200 countries via email, RSS, LinkedIn and Twitter. Our main areas of coverage are Customer Relationship Management, Customer Experience Management and Social Business. CustomerThink offers thought leadership content with white papers, reports and recorded webcasts in our Premium Content Library. We also conduct live webinars throughout the year. Visit www.customerthink.com to learn about every facet of customer-centric business management in articles, blogs, interviews, news, and to register for the weekly Advisor newsletter.

View CustomerThink

Multi Channel Metrics Track

Washington DC

Tuesday, October 20

Agenda | Tracks & Workshops | Agenda at a Glance | Speakers | Registration

Track Description:
Marketing cannot succeed when carried out in separate silos. Measuring and optimizing marketing must also be a cross-organizational effort. This track will look at how marketing mix modeling has been working for years and where it needs to be updated now that brands are in the eye of the beholder and in the hands of the blogger and tweeter. We'll take a deep look into advertising spend attribution and cross-channel marketing metrics to help you see the bigger picture.

Moderator: Andrew Janis, Evantage Consulting

Tuesday, October 20 • 11:00 - 11:50 am • Multi Channel 1

Tips & Techniques to Mining Multi-Channel Data

Terrace

Ned Kumar, FedEx

In today's world of web x.0 and Social Media, it is very easy to get downright depressed under the weight of so much online and offline data. Ned offers a map of various techniques that FedEx leverages to shape insights from their multi-channel data. Ned shares his years of experience and shows how to take advantage of many technologies and statistical techniques for uncovering insights from huge data sets from basic clustering techniques to neural techniques like self-organizing maps.

Tuesday, October 20 • 4:25 - 5:15 pm • Multi Channel 2

Shifting Ad Dollars - an Attribution Model Case Study

Terrace

Mark D. Walker, Reliant Energy, Inc.

As a Fortune 500 organization providing retail electricity in Texas, Reliant is sharply focused on promotional spend allocation. In a state that is only half regulated - so geo-targeting is a must - Mark oversees the distribution of advertising funds across television, online display and search. He explains his attribution model using two years of customer data to optimize their media spend on a weekly basis. How do impressions on TV correlate to banner ad impressions? How do both of those impact search activity? Mark divulges some of the pitfalls and successes they've experienced attracting and growing their flock of 1.9M customers.

Tuesday, October 20 • 5:20 - 6:00 pm • Multi Channel 3

TV's impact on Online & Vice-Versa

Terrace

Matt Cardwell, Quicken Loans

How do you tell if your television ads are driving web traffic? Easy, just stop advertising on TV for a couple of years and see what happens. Matt shares what Quicken Loans learned when they did just that. He reviews branding vs. direct sales ads and their effect on different search phrases. He also divulges some of their collaborative analysis techniques, the tools they use and the value of letting metrics flow between media in an un-siloed business environment.

Expo Hall Hours
Tue. 8.00am - 7.30pm
Wed. 8.00am- 3.30pm